House rules and Cancellation Policies


NB: Arrival HOUR is required for final confirmation.

Please inform us in advance of your expected arrival time and connect to us on Whatsapp ( +27 (0) 82 777 8 007 ). The Whatsapp number can be used for quick messaging throughout your stay. We kindly request your flight details ( ie flight number, arrival time ) or where you will be travelling from. This information helps us to better prepare for your arrival. Should you require assistance with arranging an airport transfer or car rental please let us know. We have complimentary off-street and gated parking for all guests.

Guests are welcome to arrive from 1000 to drop luggage and relax. No check-ins will be allowed after 2000. The suites will be ready for new arrivals around 1500 or earlier if possible. Please note that all special requests are subject to availability and additional charges may apply.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), we may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates when such guidelines exist. Please view the South African Coronavirus website for updates at

Guests are required to show a photo identification, credit card and sign a waiver for credit card authorisation upon check-in.


Guests are requested to check out of their suite by 1100 but may still utilise the facilities until 1400 or by prior arrangement in the case of late flight departures.

Cancellation / Prepayment

Guests may cancel with full refund up to 30 DAYS prior to their reservation arrival date after which they will be liable for the full cost of the reservation. Boutique@10 reserves the right to deduct a 50% deposit upon confirmation.

No Child policy

Boutique@10 is an ADULT ONLY accommodation and therefore we have a NO CHILDREN policy

Age restriction

The minimum guest age for check-in is 21 yrs

Cards accepted at this property

Boutique@10 accepts Mastercard and Visa only and reserves the right to temporarily hold an amount prior to arrival.


Smoking is not allowed.

House rules

Boutique@10 facilities are reserved for the sole use of our paying guests. No visitors are allowed. No parties permitted.

Quiet hours

Boutique@10 is a small, peaceful and intimate retreat and guests are requested to respect the solitude and privacy of each other. We therefore request quietness between the hours of 2300 and 0800.


Pets are not allowed.